Our Terms and Conditions were last updated on 01 Sep. 2024.

Please read these terms and conditions carefully before using Our Service.

This page sets out the legal terms and conditions (“Terms & Conditions”) under which Scuba Plus sell any of the products to you. We seek to comply with international standards in distance-selling and e-commerce at all times and if you have any concerns, please contact us.”

Definitions

For the purposes of these Terms and Conditions:

  • “Account” means a unique account created for You to access our Service or parts of our Service.
  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Scuba Plus Diving Club.
  • “Country” refers to Egypt.
  • “Content” refers to content such as text, images, or other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content.
  • “Device” means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • “Feedback” means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.
  • “Products” refer to the products or items offered for sale on the Service.
  • “Orders” mean a request by You to purchase Products from Us.
  • “Promotions” refer to contests, sweepstakes or other promotions offered through the Service.
  • “Service” refers to the Website.
  • “Terms and Conditions” (also referred as “Terms“) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
  • “Third-party Social Media Service” means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
  • “Website” refers to Scuba Plus Diving Club, accessible from https://scuba-plus.com/
  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

User Accounts

When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Your order

By placing an order for Products through our Website, you are confirming that you intend to enter into a contract with us for the purchase of those Products. You place the order for your Products on the Website by clicking the ‘Confirm Order’ button at the end of the checkout process. During the checkout process, you will be asked to complete your payment details.

All fields indicated as compulsory must be completed (which includes providing us with a valid phone number email address). We will then send you an email confirming receipt, the details of your order and the delivery costs which will be added to the purchase price (if applicable).

Please note that neither completion of the online checkout process nor our confirmatory email constitute our acceptance of your order. Our acceptance of your order will take place only upon receipt of full payment from you.

If we cannot supply you with the Products you ordered for whatever reason, including for example where you have placed a bulk order for 15 or more items of the same product, we will not process your order and will inform you of this. If you have already paid for the Products we will provide you with a full refund as soon as reasonably possible.

Payments

Payment can be made through various payment methods we have available, such as Visa, MasterCard, Meeza Card.

Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.

Delivery / Collection

We can only process orders for delivery or collection within countries in which we are permitted to sell the Products. You may opt for the Products to either be delivered to your address or to be made available at one of our designated stores for your collection.

If you opt for delivery, please note that delivery charges and timescales vary depending on the type of Products ordered, the service you select and the delivery address.

We will try our best to either deliver the Products to your address or make the Products available for collection at the relevant store by the estimated delivery/collection date set out in our order confirmation email. If we are unable to meet our estimated delivery/collection date, we will contact you as soon as we can with a revised estimated date.

We will inform you when the order is ready for collection or has been delivered to your address, as the case may be. If you have opted for collection at one of our stores, you must collect the order within 7 days of notification that the order is ready, failing which we reserve the right to cancel the order, return the Products to our warehouse and (if necessary and possible) process a refund to your payment card.

If you have selected delivery to your address and no one is available at the specified address at the time of delivery, our delivery company will contact you to arrange re-delivery. The Products will only be left with a third party (such as building caretaker or a maid) with your express authority.

All risk in the Products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order, or collected from our store (as appropriate), and we will NOT be liable for a refund or a replacement of the Products in the event the address you specified is incorrect.

Occasionally, the supply of your Products may be delayed or prevented for reasons beyond our control (e.g. material shortages, import delays or higher than anticipated demand). Where this is the case, we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

Authorized Card Holder

You may place an order for Products on our platforms by selecting the Product(s) you wish to purchase, adding them to your basket, and then completing the checkout process (an “Order”). During the checkout process, you will be asked to provide a number of details. All fields indicated as compulsory must be completed in order for us to process your Order (which includes, providing us with your name, delivery address (if applicable), payment details (except where cash on delivery is selected), a valid telephone number and email address).

Any personal information that you provide to us will be managed by us in accordance with the Privacy Policy. Where you use a credit or debit card to pay for your Order, you confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Returns for Online Orders

For returns related to online purchases, all risk (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the address specified in your order and we will not be liable for a refund or replacement in the event the address you specified is incorrect.

Occasionally, the supply of your Products may be delayed or prevented for reasons beyond our control (e.g., material shortages, import delays or higher than anticipated demand). Where this is the case, we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

General Return

We offer a fourteen (14) day discretionary return policy, under which you can request to return a product that you have purchased online and receive a refund of the purchase price of the product. If the full order is returned, you will be entitled to a full refund of the shipping fees incurred in the original order.

This policy does not apply to defective or damaged products, which shall be returned under the Defective or Damaged Product Return Policy set out below.

Any return made under this policy must be received by us within fourteen (14) days of the date upon which you received your order.

This General Returns Policy is offered to make your online shopping experience easier. However, we monitor the number of returns made by customers and may refuse to accept requests for future orders at our discretion if goods are returned repeatedly.

This General Returns Policy does not apply if the product:

  • Is an e-gift card or the top up of an e-gift card;
  • Is not in its original unopened packaging with all labels still attached;
  • Is not in its original state and has items missing, such as belts or other included accessories;
  • Has already been used;
  • Was a clearance item marked as non-returnable;
  • Was sold as part of a promotion such as a two-for-one or with a free product;
  • Is one of the following: Swimwear, spare parts, or a perishable product.

Please note the below options, where applicable, to return the product for a refund:

Return to store: Visit Scuba plus store (40 40 El Nour st. Dr Michel Bakhoum, Ad Doqi, Dokki, Giza Governorate)

Request a return call 01003979173 to arrange for pick-up.

For any of the return options above, when you send the product you must:

  • Ensure that the product is in its original unopened packaging with all tags and labels attached
  • Ensure that any accessories sold with the product, such as regulator, are included;
  • If the product was sold alongside a free gift, you must also return the free gift along with the returned product, and the free gift must also not have been used or fall into one of the categories or products that cannot be returned, as listed above; include the original invoice.

You must ensure that the returned product reaches us within fourteen days of the date upon which you received your order. Any returned product that arrives at our returns facilities after this date may not be processed. Please note that any product that does not include the original invoice may not be processed.

Furthermore, if you fail to include your invoice it may not be possible for our returns facility to link the received product to your account. It is therefore important to ensure that the original invoice are included to ensure that we can process your refund. We shall not be liable for any inability to process a refund where the required invoice was not enclosed.

All items which are returned will be assessed and validated before they are accepted for a refund. If you return a product otherwise not eligible for a refund under this General Return Policy, your claim for a refund will be rejected.

Where your request for refund is approved, such refund will be made back to your original method of payment. For example, if you paid by credit card, a refund will be made to your credit card. If you paid by gift card, a credit will be added to the balance of your gift card. Please note that the refund processing time may differ depending on the method of payment used.

Defective or Damaged Product Returns

All products purchased online are carefully inspected and packaged before shipment.

In the unlikely event that the products you receive are damaged or faulty on arrival or you receive an incorrect item in your order, or the product does not match the product description on our website, you may return the product. Where your product qualifies for a refund, you will receive a full refund of the product price.

If the full order is returned, you will be entitled to a full refund of the shipping fees incurred in the original order.

Any returns made under this policy must be made as soon as possible, and in any event, the products must be received by our returns facility within the below period given as per your country of order. Any returns received outside of this timeframe will not be processed.

Online Order Cancellations

If you wish to cancel your online order, you may do so by calling our Customer Services department during working hours and within one hour of having placed it.

If you paid by credit card or debit card, and you have canceled in accordance with this clause, then we will reverse the authorization or process a refund transaction (as the case may be) as soon as possible. However, we are not responsible for how long this will take to be reflected on your account as this is dependent on bank processing procedures.

Subject to local consumer protection laws applying in your country of purchase, please note that we cannot accept cancellations outside of the specified periods as the order will have been processed and can only then be canceled through our returns/refunds process as mentioned above.

Refunds will be done only through the original mode of payment.

eGift Card

Once the eGift Cards are issued, Scuba Plus will hold no responsibility or liability whatsoever for stolen or unauthorized use of the eGift Cards

Promotional offers

From time to time, we may make available promotional offers on the Website and in such cases specific terms and conditions will apply. Such offers may be time-limited and orders may not qualify if they have not been fully processed by you within the stated time period.

Promotions where you are eligible for a free item (e.g. buy one get one free), only apply to qualifying items displaying the offer message on their product information pages, and unless the promotions indicate otherwise, apply to the lowest-priced qualifying item.

Offers may not be combined with other promotions, offers and voucher codes unless otherwise specifically stated. We reserve the right to amend or terminate a promotion at any time without notice.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us: